Role description
Title: Marketing Coordinator
Contract: 32 hours per week (4 days). 1 year contract, renewal subject to funding
Location: Remote and at the London LGBTQ+ Community Centre
Salary: £30,000 full-time pa; pro rata
Reports to: Communications and Marketing Manager
Key contacts: Communications and Marketing Manager, Events and Outreach Lead, Centre Manager
Closing date: Friday 17 April at 5pm
Interviews will take place the week commencing Monday 11 May. The successful candidate will ideally start in late May 2026, but we understand notice periods may need to be worked. Don’t let this discourage you from applying!
About the London LGBTQ+ Community Centre
The London LGBTQ+ Community Centre is an award-winning charity launched by a team of volunteers in 2017. In December 2021 we opened our first physical space in London’s Bankside. Since then we have gradually grown and are now a 7 person staff team.
Our mission is to provide London with a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London.
This is a very exciting time at the Centre, as we prepare to launch our second programme in partnership with new LGBTQ+ venue Chroma in 2027.
Overview of the role
Event marketing
A key responsibility of the Marketing Coordinator will be to promote our programme of community-led events at the Centre – an exciting mix of LGBTQ+ meetups and socials, wellbeing sessions, healthcare drop-ins, arts and crafts, sports classes and a wide range of workshops.
The Centre has an extremely busy calendar, hosting an average of 25 events per week. In 2025 we hosted over 500 public activities, attended by more than 10,000 people.
It will be the responsibility of the Marketing Coordinator to work closely with our Events and Outreach Lead and event facilitators to ensure all events are marketed appropriately, ensuring accuracy and maximum visibility.
Community customer service
As a community centre, we work very closely with multiple LGBTQ+ communities and individuals, operating as a key resource and signposting hub for the community. As part of this role, you will be responsible for managing our digital enquiries both on email and social media.
Digital content and social media
Our online platforms have grown significantly in the last two years – we now have over 35k followers on Instagram, over 6k on Facebook, 8k Eventbrite and 10k newsletter subscribers.
As the Marketing Coordinator you will be responsible for the management of all event marketing, including on social media and Eventbrite, creating our weekly newsletter and designing social media assets and content to advertise events.
Alongside this you will manage event queries from the community and work closely with our Events and Outreach Lead on ticketing and scheduling.
As we continue to evolve, we’re looking into the future of the Centre and how we can reach even more LGBTQ+ people across London. Therefore, this is a crucial role to market the Centre – so people know we’re here! – and to tell the stories of the community who use the space.
Key responsibilities and duties
- Event marketing
- Creating and updating event pages via Eventbrite
- Communication with event facilitators about marketing for their events
- Collaborating with event facilitators to create marketing materials (i.e IG Reels) to promote events
- Community customer service
- Managing our public email inbox and responding to queries from the community
- Responding to queries from the community via DMs and comments
- Social media management
- Scheduling and posting content on our main social media accounts (Instagram, Facebook, LinkedIn)
- Keeping up-to-date with new changes to social media channels and trends to inform our content
- Content creation
- Writing copy for a wide range of platforms (online and print)
- Creating graphics for social media and emails in Canva
- Designing print marketing materials
- Filming and editing social media content at the Centre
- Email newsletter management
- Creating our weekly email newsletter via Mailchimp
- Working alongside our Communications and Marketing Manager to develop new content
- Tracking and reporting
- Recording analytics across all our platforms to inform our content
- Through analytics review, recommend ideas to develop our communications strategy
- CRM
- Using our Beacon CRM to manage facilitator relationships and event details
- Utilise CRM and Mailchimp integration
- Ensure contacts and information are kept up to date
Ad-hoc responsibilities as and where required.
Working days
You will be required to work 4 days per week. Ideally, this will include Tuesdays, Wednesdays and Thursdays.
Benefits
Despite being a young, small organisation, we are working hard to create a workplace where everyone feels supported to perform at their best. We currently offer the following benefits:
- Holiday allowance of 28 days (pro-rata), increasing yearly after two years of service
- Employer pension contribution of 3%
- Access to an employee helpline to help you deal with personal or professional concerns
- A holistic wellbeing package
- DBS funded by employer
- Ongoing training opportunities to support with career development, including annual learning and development opportunities shaped to your needs
- Flexible working
- Being part of a small organisation where you can really see your impact
- Working alongside a range of other LGBT+ organisations
Is this role for you?
We are looking for someone with at least 2 years of experience in communications and marketing, who is comfortable managing multiple deadlines and responsibilities with a keen eye for detail and passion for LGBTQ+ communities.
Short listing criteria: E = essential D = desirable
Professional experience
| A minimum of 2 years of professional experience in communications and marketing. This can be in a freelance or employed capacity. | E |
| Experience managing social media accounts including Instagram, TikTok and/or Facebook | E |
| Experience managing an email newsletter (i.e MailChimp) | E |
| Experience using Eventbrite or a similar platform | D |
| Writing engaging and accessible copy for different platforms (i.e. social media, website, print) and audiences | E |
| Experience responding to community and/or customer queries online | D |
| Designing social media graphics for different platforms and audiences (i.e. Canva) | E |
| Designing print materials (i.e. banners, posters, reports) | D |
| Filming and editing social media videos (i.e. IG Reels, YouTube Shorts, TikToks) | D |
| Tracking analytics and key performance indicators (KPIs) | D |
| Experience telling the stories of multiple marginalised communities with kindness at its core | D |
| Customer service experience, in a community or charity of LGBTQ+ context | D |
| Experience working with a CRM (we use Beacon) | D |
Note: experience listed could either be in a professional (voluntary or paid employment) or personal capacity (for example, you run an account reviewing books on TikTok).
Personal qualities
| Someone who feels comfortable managing multiple tasks and timelines, with skills in priority management | E |
| Commitment to equality, civil rights, and LGBTQ+ rights | E |
| An engaging, passionate, energetic human | E |
| Knowledge of the charity sector in general and the LGBTQ+ community in particular | D |
| Experience working with communities in general and the LGBTQ+ in particular | D |
| Excellent interpersonal skills | E |
| Someone who can work well both independently and in a team environment | E |
Ready to apply?
As a Marketing Coordinator who will support the team in content creation, as well as making sure the process is accessible, we would like you to be as creative as possible with your application.
To apply:
- Please provide an expression of interest, which details why you would like the role and how you meet the criteria. (600-850 words max). Submitted via our Google Form
- A CV or short portfolio (2-4 pages max). Submitted via our Google Form
Alternatively:
- You can submit a video application (2 min max). In the video you should introduce yourself and your experience along with your CV. Submitted via our Google Form
- A CV or short portfolio (2-4 pages max). Submitted via our Google Form
Please submit your application by 5pm on Friday 17 April 2026.
We particularly welcome applications from trans, non-binary and POC candidates. We are a disability positive employer and we welcome the opportunity to provide reasonable adjustments as defined by the Equality Act 2010 during the interview process and upon appointment.
In the Google Form there will be an opportunity for you to share any access needs you feel are relevant at this stage of the application. We do appreciate that this may change during the application process and will check in at each stage.
This role has been supported by The National Lottery’s Community Fund.